Fix Netflix Error M7399 | Incognito Mode

Have you encountered this error, or a variation of the M7399 error code with a 24 or 26 rounding out the digits at the end, while using Netflix on a browser with private or incognito mode currently running? This is an issue that has been popping up for quite a few Netflix users that use VPN’s or incognito mode to stream Netflix.

However, the issue might not be the fault of your VPN or incognito mode, but rather the fault of Netflix’s servers. This article will outline the causes of Netflix Error M7399 and outline a few simple troubleshooting methods to resolve the issue.

What is Netflix Error M7399?

Netflix Error M7399 is an issue related to the data stored in the browser you use to stream Netflix. This error is typically encountered by Netflix users who access the site through a browser with a VPN or incognito mode because of the way these private networks affect the way cookie data is stored on your computer.

While this is an issue related to your private network, Netflix allows users to access the site through VPN’s and private networks, so it is not the fault of the private network. The next section will explicate the causes for Netflix Error M7399.

Netflix Error M7399

Causes of Netflix Error M7399

As mentioned in the preceding section, this error is not the fault of your private network. Rather, this error tends to be the result of storage issues either within your browser or on your computer. These can relate to issues with your browser’s cache or issues with your computer’s disk storage.

This can depend on whether you are using a MacOS, Windows, or Android device as well so there will be differing troubleshooting methods listed below for each respective operating system. The next section will detail these troubleshooting methods to help resolve your specific issue.

How to Fix M7399

As mentioned in the preceding section, there are differing troubleshooting methods for users of different operating systems that are encountering this error code. While the general idea for resolving this issue is standard amongst all the different operating systems, there are vastly different methods for achieving the same result for each respective operating system.

Therefore, all troubleshooting methods listed below will be sectioned off relating to the operating system that they apply to. The first section will detail the troubleshooting methods for users of a Windows operating system.

Windows Troubleshooting Methods for Netflix Error M7399

1. Check for Available Storage Space

There are differing methods for checking available storage depending on which version of Windows your computer is operating on. For Windows 7 users, follow these three steps.

  1. Tap the Windows icon to launch the Start menu.
  2. Choose Computer from the options listed on the right-hand side of the screen.
  3. If the available storage space shown in the subsequent screen is less than 100MB, then you should free up some space before you continue to use Netflix.

For Windows 8 users, follow these five steps.

  1. Open the Charms Bar.
  2. Click Settings.
  3. Choose Change PC Settings.
  4. Select Disk Space.
  5. If there is less than 100MB of available storage space, free up some space before you continue to use Netflix.

For Windows 10 users, follow these five steps.

  1. Tap the Windows icon and launch the Start menu.
  2. Choose Settings from the options listed on the left-hand side of the screen.
  3. Choose System.
  4. Select Storage.
  5. If there is less than 100MB of available storage space, free up some space before you continue to use Netflix.

2. Clear Browsing Data from Google Chrome

If you are using a private network to access Netflix, you are probably doing so through Google Chrome. To clear all browsing data from chrome, follow these eight steps.

  1. Click the Chrome menu button with the 3 dots in the top right-hand corner of the toolbar.
  2. Choose Settings.
  3. Scroll down and select Advanced.
  4. Under the privacy options, select Clear Browsing Data.
  5. Click the Advanced tab.
  6. Select All Time from the Time Range drop-down menu.
  7. Check the box corresponding to Media Licenses.
  8. Click Clear Data, then try Netflix again.

3. Restart Your Device

Finally, if all else fails, you can try to restart your computer to troubleshoot the error.

MacOS Troubleshooting Methods for Netflix Error M7399

1. Check for Available Storage Space 

To check for available storage space on a Mac computer, follow these four steps.

  1. Click on the Apple icon from the upper left-hand corner of the screen.
  2. Choose About this Mac.
  3. Select Storage.
  4. If the available storage space is less than 100MB then you should free up some space before you continue to use Netflix.

Check for available storage space on a Mac computer

2. Clear Google Chrome Browsing Data

To clear Google Chrome’s browsing data, follow these eight steps.

  1. Click the Chrome menu button with the 3 dots in the top right-hand corner of the toolbar.
  2. Choose Settings.
  3. Scroll down and select Advanced.
  4. Under the privacy options, select Clear Browsing Data.
  5. Click the Advanced tab.
  6. Select All Time from the Time Range drop-down menu.
  7. Check the box corresponding to Media Licenses.
  8. Click Clear Data, then try Netflix again.

3. Restart Your Device

Finally, if all else fails, you can try to restart your computer to troubleshoot the error.

Android Troubleshooting Methods for Netflix Error M7399

1. Clear Browser Cache

To clear your browser cache on an Android mobile device, follow these three steps.

  1. Open your browser and navigate to Settings.
  2. Search for the Clear Cache option.
  3. Click on Clear Cache and try Netflix again to see if the issue has been resolved.

2. Switch to the Netflix App

If you are watching Netflix on an Android browser rather than the Netflix app, it might resolve the issue to switch back to the Netflix app. Furthermore, you can still use a VPN with the Netflix app so there is no downside to switching over to the app.

In Conclusion

Although there are many potential troubleshooting methods for this error, at least one of the above should be effective in resolving your issue. Furthermore, the troubleshooting methods listed above that correspond to your respective operating system should resolve Netflix Error M7399 in no time. 

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