Netflix Error Code HTP-900 [PS4 & Other Devices]

Have you encountered this error while attempting to stream content on Netflix? This error has been encountered by Netflix users through a broad range of different devices.

Netflix Error HTP-998 is a relatively similar error to Netflix Error HTP-900 so both error codes can be troubleshot using this article as a guide.

This article will delve into the causes of Netflix Error HTP-900 and Netflix Error HTP-998 and offer a few troubleshooting methods to resolve these issues.

What is Netflix Error Code HTP-900?

Netflix Error HTP-900 and Netflix Error HTP-998 are both network connectivity issues that commonly affect devices that use the Netflix app rather than a browser to access Netflix.

These devices encountering Netflix Error HTP-900 include the Amazon Fire TV, PlayStation 4, Roku, Xbox One, and Smart TV. Netflix Error HTP-998, on the other hand, primarily afflicts Smart TV users. The next section will examine what exactly is causing these error codes to appear.

Causes of Netflix Error Code HTP-900

As Netflix Error HTP-900 and Netflix Error HTP-998 are both network connectivity issues, they are both caused by a disturbance in the connection between your device’s network connection and Netflix’s servers.

With these two error codes, the onus tends to be on the device’s network connection. Even with devices that might not be the primary internet-using device in your household, such as the devices listed in the preceding section, it is crucial that you still ensure the efficacy of that device’s network connection.

The next section will outline several troubleshooting methods for each respective device you might be dealing with to ensure that your network connection is functioning to a sufficient standard.

How to Fix Netflix Error Code HTP-900

As Netflix Error HTP-900 afflicts many devices, specific instructions for each troubleshooting method will be separated into subsections depending on the device. Netflix Error HTP-998 only afflicts Smart TV users, so all troubleshooting methods for Smart TV users will be covered first.

Smart TV: Netflix Errors HTP-900 and HTP-998 Troubleshooting Methods

1. Restart your Smart TV

Follow these five steps to restart your Smart TV.

  1. Unplug your TV from power for at least 1 minute.
  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
  3. Plug your TV back in.
  4. Turn your TV on.
  5. Try Netflix again to see if the problem persists.

Amazon Fire TV/Stick: Netflix Error HTP-900 Troubleshooting Methods

1. Restart your Amazon Fire TV/Stick

Follow these four steps to restart your Amazon Fire device.

  1. Unplug your device from power for at least 1 minute.
  2. Plug your device back in.
  3. Turn the device back on with the Fire TV remote.
  4. Try Netflix again to see if the problem persists.

Restart your Amazon Fire TV/Stick

PlayStation 4: Netflix Error HTP-900 Troubleshooting Methods

1. Restart your PlayStation 4

Follow these four steps to restart your PlayStation 4.

  1. Unplug your PlayStation 4 from power for at least 1 minute.
  2. Plug your PlayStation 4 back in.
  3. Turn your PlayStation 4 on with the power button.
  4. Try Netflix again to see if the problem persists.

2. Verify your DNS Settings

Follow these ten steps to verify your PlayStation 4’s DNS settings.

  1. From the PlayStation 4 main menu, navigate to Settings.
  2. Select Network.
  3. Select Set Up Internet Connection.
  4. Choose either Use Wi-Fi or Use a LAN Cable depending on your connection method.
  5. Select Automatic for IP Address Settings.
  6. Select Do Not Specify for DHCP Host Name.
  7. Select Automatic for DNS Settings.
  8. Select Automatic for MTU Settings.
  9. Select Do Not Use for Proxy Server.
  10. Select Test Connection. If it fails, try the other troubleshooting methods that apply to PlayStation 4 users.

3. Connect your Game Console Directly to your Modem

Follow these four steps to bypass your router and connect your PlayStation 4 directly to your modem.

  1. Turn off your game console.
  2. Plug your game console directly into your modem using an Ethernet cable.
  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
  4. Turn on your game console and try Netflix again.
  5. Roku: Netflix Error HTP-900 Troubleshooting Methods
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1. Restart your Roku

Follow these five steps to restart your Roku.

  1. Unplug your Roku from power for at least 10 seconds.
  2. Plug your Roku back in.
  3. Turn your Roku on by pressing any button on the Roku remote.
  4. Wait 1 full minute.
  5. Try Netflix again to see if the problem persists.

2. Connect your Roku Directly to your Modem

Follow these four steps to bypass your router and connect your Roku directly to your modem.

  1. Unplug your Roku from power.
  2. Plug your Roku directly into your modem using an Ethernet cable.
  3. Unplug your modem from power for at least 30 seconds. Then plug it back in and wait until no new indicator lights are blinking on.
  4. Plug in your Roku and try Netflix again.

Xbox One: Netflix Error HTP-900 Troubleshooting Methods

1. Restart your Xbox One

Follow these four steps to restart your Xbox One.

  1. Unplug your Xbox One from power for at least 1 minute.
  2. Plug your Xbox One back in.
  3. Turn your Xbox One on with the power button.
  4. Try Netflix again to see if the problem persists.

2. Verify your Xbox One’s DNS Settings

Follow these nine steps to verify your Xbox One’s DNS settings.

  1. Press the Menu button on your Xbox One controller and select Settings, or select Settings from the Home Screen.
  2. Select All Settings.
  3. Select Network.
  4. Select Network Settings.
  5. Select Advanced Settings.
  6. Select DNS Settings.
  7. Select Automatic.
  8. Press the B button to save.
  9. Try Netflix again to see if the problem persists.

Verify your Xbox One’s DNS Settings

All Devices: Netflix Errors HTP-900 and HTP-998

If none of the troubleshooting methods listed above have resolved the issue, try this all-encompassing troubleshooting method.

1. Restart your Home Network

Follow these five steps to restart your home network.

  1. Turn off your device.
  2. Unplug both your modem and router and wait 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on.
  4. Plug in your router and wait until no new indicator lights are blinking on.
  5. Turn on your device and try Netflix again. 

In Conclusion

Ultimately, Netflix Error HTP-900 and Netflix Error HTP-998 are issues that are easily resolved if you are able to troubleshoot your home network or your device’s connection to that network. Ensure that you are using a network that enables streaming before troubleshooting this issue as some networks, such as work or school networks, will block streaming services like Netflix.

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